FAQ: Style + Performance = The Perfect Travel Shirt by Libertad
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will you be making designs for women?

Absolutely! But, we really need to hit it big with the men's shirts to pay for a women's line. So, there are two things you can do: 1- Tell all the stinky guys you know to buy one of the shirts. 2- Get on my mailing list dedicated exclusively to info about women's travel wear. Here's the link to the form: http://libertadapparel.com/women/ Don't be shy about sending me color and design preferences. I keep a record of all the suggestions. email: info@libertadapparel.com Thanks for your support! Last updated: Thu, Aug 27 2015 8:53 am EDT

When do I choose my shirt? Size, color & cut?

It's a bit different on Kickstarter...you choose when the campaign is over, not when you pledge. After the campaign ends, we will send you a survey in which you make your selection. Last updated: Tue, Sep 1 2015 8:17 am EDT

What if I order the wrong size?

We'll happily exchange it for another shirt of your choosing. But, you'll have to pay the 2-way shipping. Our one-time-only Kickstarter price is deeply discounted, so we can't assume those costs. Last updated: Tue, Sep 1 2015 8:21 am EDT

Will you be making tall sizes? XS? XXXL? Other special sizes?

I'm getting a lot of these requests, so it looks like something should be done about it. For now, email me your preferred size, so I can get a clear picture of what is needed. Also, if there are any particular brands that fit you well, let me know who they are and what you like about them. Those kinds of details will help make sure we deliver what you're looking for. My email is: info@libertadapparel.com. I'll automatically add you to a dedicated email list, so you get relevant updates on our progress in this area. Thanks for your interest! Last updated: Tue, Sep 1 2015 11:03 pm EDT

Is the shirt machine washable, or dry clean only?

It is machine washable. To be a true travel shirt it has to be convenient! Last updated: Fri, Sep 18 2015 11:36 am EDT

Shipping Updates

Current Estimated Shipping Date: May 2016

Last Updated At: 01/11/16
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://libertad-merino-travel-shirt.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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